Polmena House

Bed & Breakfast Accommodation at Lostwithiel, Cornwall...
07837 540435
01208 873792

Terms & Conditions

Booking and Cancellation Policy
We will require either a cheque deposit payable to Polmena B&B or a Paypal deposit via debit or credit card to guarantee a booking.

Payment details on departure: cash or cheques accepted against a cheque card. Unfortunately we are unable to accept credit or debit cards except via our website.

Guests are reminded that should they have to cancel their booking and the room cannot be re-let, their deposit will not be refunded. In the event of any changes to the previously agreed reservation, we reserve the right to claim the full tariff for any remaining period of the booking over which it has not been possible to re-let the room(s). Holiday insurance is therefore strongly advised.

Additional information
Usual guest arrival from 4.30 pm please. Earlier times by arrangement. Do let us know if you are delayed or if you would like us to make a reservation for you at a local restaurant - essential during the high season.

Privacy Policy
This Privacy Policy governs the manner in which Polmena House collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.polmena.co.uk/ website ("Site"). This privacy policy applies to the Site and all products and services offered by Polmena House.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
Polmena House may collect and use Users personal information for the following purposes:

To improve customer service:
Information you provide helps us respond to your customer service requests and support needs more efficiently.

To send periodic emails:
We may use the email address to respond to their inquiries, questions, and/or other requests.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy
Polmena House has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Polmena House
Polmena Lane
Lostwithiel
Cornwall
PL22 0LB

(44)01208 873792
info@polmena.co.uk

This document was last updated on October 12, 2012
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